Contact
Talk to an engineer
Pre-sales technical questions, custom dedicated builds, volume pricing, or account support — real humans, not chatbots.
support@superlambda.com — replies within one business day for general inquiries.
Live chat
24/7 live chat from your dashboard once signed in. Pre-sales chat available during business hours.
Phone
Direct phone support for existing customers — 24/7/365. No queues, no outsourced tiers.
Technical pre-sales
Not sure between Core VPS, Performance VPS, or dedicated? Tell us your workload — databases, CI/CD, virtualization — and we'll recommend specs.
Enterprise & custom builds
Bespoke hardware (extra RAM, GPU, 10 Gbit/s), private networking, volume pricing, and managed support options.
Support channels by customer type
| Channel | Prospects | Customers | Response time |
|---|---|---|---|
| Contact form | ✓ | ✓ | 1 business day |
| ✓ | ✓ | 1 business day / 4 hours | |
| Live chat | Business hours | 24/7 | Instant |
| Phone | — | 24/7 | Instant |
| Ticket (dashboard) | — | ✓ | 4 hours SLA |